Refund Policy

1. Introduction & Philosophy

This Refund & Cancellation Policy sets forth the terms and conditions under which refunds, cancellations, and payment reversals are handled by CodeNCareer ([LEGAL ENTITY NAME]).

As an educational platform, our curriculum is engineered to give students immediate access to proprietary question banks, video lessons, and test series upon enrollment. Because digital resources are accessible instantly upon payment confirmation, this policy establishes balanced, transparent criteria for both learners and the platform.

2. Scope & Applicable Purchases

This policy applies to all paid transactions initiated through codencareer.com and its integrated payment gateways, including:

• Live and self-paced Placement Preparation Batches;
• Workhub Company Mock Test Series and Sectional Practice Packs;
• Digital Books Library access and specialized revision materials;
• Comprehensive full-access placement bundles and subscriptions.

3. Nature of Digital Educational Content

Digital learning resources, once delivered or unlocked, are non-tangible assets. Unlike physical goods that can be returned in original packaging, digital access provides immediate value. Consequently, refund considerations are strictly correlated with content access logs and actual consumption metrics.

4. Refund Eligibility Principles

A refund request will be evaluated based on the following objective criteria:

• Timeliness: The request must be submitted within the eligible refund window following the initial purchase date.
• Consumption Threshold: The learner must not have consumed a substantial portion of the batch (e.g. watched more than 20% of video curriculum or attempted multiple premium mock tests).
• Academic Integrity: The student's account must be in good standing, with no active suspensions for cheating, test manipulation, or unauthorized account sharing.

5. Configurable Refund Window

6. Placement Batches Guidelines

For structured multi-week placement batches:

• If a student requests cancellation within the refund window and has completed less than 15% of the coursework without downloading course notes, a refund is eligible after deducting standard payment gateway transaction fees (typically 2% + GST).
• If course consumption exceeds 20% or if more than 7 calendar days have elapsed since batch commencement, the enrollment becomes non-refundable.

7. Mock Tests & Workhub Assessments

Standalone test passes, company mock test series, and assessment vouchers:

• Once an assessment is started, answers submitted, or detailed analysis solutions viewed, that specific test voucher is considered fully consumed and non-refundable.
• Unused test packs with zero attempted assessments may be cancelled within 48 hours of purchase.

8. Downloadable Books & PDF Notes

Standalone purchases of downloadable e-books, chapter cheatsheets, or question bank solution sets are non-refundable once unlocked or accessed, as digital documents cannot be reversed after access.

9. Subscription Validity Periods

Subscriptions operate for defined fixed validity durations (e.g. 6-month or 12-month access). Subscription time lapses naturally regardless of whether the student logs in continuously. We do not provide prorated refunds for mid-term non-usage.

10. Services Already Consumed

Any 1-on-1 resume reviews, mock interview rounds conducted with mentors, or personalized placement feedback sessions that have already been conducted are non-refundable under all circumstances, as human mentor time has been expended.

11. Step-by-Step Refund Request Process

To initiate a formal refund review, follow these steps:

12. Mandatory Information Required

Your email to support@codencareer.com must include:

• Full Legal Name: As registered on your CodeNCareer account;
• Registered Email ID & Mobile Number: Used during checkout;
• Order ID / Payment Transaction ID: From your invoice receipt;
• Course / Batch Name: Specific item for which refund is requested;
• Date of Transaction: Exact date of purchase;
• Clear Explanation: Detailed reason for the cancellation request.

13. Verification & Review Timeline

Our review workflow follows these strict timeframes:

• Acknowledgment: Within 48 to 72 business hours of ticket submission;
• Evaluation & Decision: Within 5 to 7 working days following internal verification of account activity.

14. Approved Refund Settlement Mechanism

Upon approval, refunds are credited strictly back to the original source account/card/UPI ID used at checkout. For security and anti-money laundering compliance, CodeNCareer never settles refunds to third-party accounts, alternative bank accounts, or via cash.

15. Banking & Payment Gateway Timelines

Once processed by CodeNCareer, the time taken for funds to reflect in your bank account depends entirely on your issuing bank and the payment aggregator:

16. Failed & Interrupted Transactions

If funds were debited from your bank account during checkout but your CodeNCareer batch was not unlocked (usually due to network drops or bank server timeouts):

Such payments typically fail at the gateway stage and are automatically reversed by your bank within 3 to 5 banking days according to standard Reserve Bank of India (RBI) turnaround times. If funds do not revert within 5 days, email your bank debit screenshot and transaction ID to support@codencareer.com and our desk will coordinate with the aggregator.

17. Duplicate Payments Resolution

Please forward both transaction references to support@codencareer.com with the subject line “Duplicate Charge Resolution”.

18. Unauthorized Transactions & Fraud Prevention

In instances of alleged unauthorized card usage or account compromise, report the incident immediately to your bank to freeze credentials and notify support@codencareer.com. CodeNCareer cooperates with banking investigations upon receipt of formal dispute notices.

19. Promotional, Discounted & Bundled Purchases

Courses or test series acquired through special promotional vouchers, early-bird campus discounts, or scholarship subsidies are strictly non-refundable, as indicated at the point of checkout.

20. Non-Refundable Items & Conditions

Refunds will not be issued under the following circumstances:

• Requests submitted after the expiration of the eligible refund window;
• Accounts terminated for violating academic integrity, cheating, or multi-user sharing;
• Change of mind after substantial course consumption (>20% completion);
• Lack of personal study time or failure to clear external company placement rounds.

21. Exceptional Circumstances & Hardship

In rare cases involving verifiable medical emergencies or prolonged technical platform failure attributable solely to CodeNCareer, our administrative committee may review discretionary batch deferrals, credits, or exceptions upon receipt of documentation.

22. Chargebacks & Payment Dispute Etiquette

We encourage students to contact our dedicated support desk directly before initiating payment disputes or chargebacks with their bank. Direct communication allows us to resolve duplicate charges and technical discrepancies much faster without triggering protracted banking account locks.

23. Policy Updates & Modifications

CodeNCareer reserves the right to amend this Refund Policy at any time. Revisions take immediate effect upon publishing with an updated “Last Updated” timestamp.

24. Contact Desk for Refund Inquiries

For assistance with payments, billing receipts, or refund queries, contact our helpline: